S5games Privacy Policy — Your Data, Your Rights

s5gamesData is collected on in two ways — what you provide directly and what is gathered automatically through your usage. We apply the highest standards of care in both cases.

During registration, you directly provide your name, email, phone number, and date of birth. The KYC process requires submission of identity and address verification documents. Without these, full account activation is not possible.

Data collected automatically includes your device's IP address, browser type, operating system, time spent on the site, and pages visited. This information is used primarily to improve the platform.

• Information collected directly through registration forms, KYC uploads, and support chat.
• Automated user behaviour analysis via cookies and log files.
• Transaction confirmation data received from payment processors.

s5games Your information is used only for specific, defined purposes. We never sell your data to advertisers — that is our fundamental commitment.

Your identity information is used to create and verify your account, confirm your age, and secure financial transactions. Behavioural data is used to improve the platform and deliver a personalised experience.

• Account management & KYC verification.
• Fraud & anti-money laundering prevention.
• Providing customer support services and resolving complaints.
• Managing bonus programs and promotional communications (with your consent).
• Complying with regulatory authority directives and fulfilling legal obligations.
• Improving platform security and performance.

s5games Your personal data is never sold. However, limited information may be shared with trusted third parties where necessary to deliver certain services. These third parties are contractually bound to uphold our privacy standards.

Only the information necessary to complete transactions is shared with payment providers (bKash, Nagad, Rocket, etc.). KYC data is shared with identity verification service providers solely for verification purposes.

• Data may be disclosed to government or regulatory authorities where required by law.
• We respond to lawful requests from law enforcement authorities to assist with investigations.
• In the event of a company sale or merger, users will be notified in advance.
• Only non-personally identifiable, aggregated data is shared with analytics providers.

s5games Industry-standard security technology is used to protect your data. Our platform maintains safeguards equivalent to those found in the banking sector.

All data transmissions are secured with 256-bit SSL/TLS encryption. Sensitive information stored in our database — such as passwords — is hashed, meaning that even if someone gains database access, they cannot read your password.

• 256-bit SSL encryption — applied to all data transfers.
• Regular security audits and penetration testing.
• Restricted staff access — only authorized personnel can view specific data.
• 24/7 AI-powered system for detecting unusual activity.
• Data backup & disaster recovery planning.

s5games We use cookies to maintain platform functionality and enhance your experience. Cookies are small text files stored in your browser.

You can disable non-essential cookies at any time from your browser settings. However, turning off essential cookies may cause certain platform features to stop working.

s5games We retain your data only for as long as it is needed. All relevant information is kept while your account is active. Once your account is closed, most data is deleted within 30 days.

However, financial transaction and KYC data may be retained for a minimum of five years after account closure due to legal obligations. This is necessary to comply with anti-money laundering regulations.

• Active account data: retained for as long as the account remains active.
• Inactive accounts: deleted 3 years after the last activity.
• Financial records: retained for 5 years after closure (as required by law).
• Support chat: automatically deleted after 2 years.

s5gamesYou have full control over your data on . We provide the following rights and help you exercise them.

s5games We strictly do not collect information from anyone under the age of 18. Age is verified at registration and confirmed through the KYC process.

If any minor's data is collected, it will be deleted immediately upon discovery and the account will be terminated. If a parent suspects their child has registered, please contact support without delay.

This privacy policy may be updated from time to time — due to new legislation, changes in technology, or service expansion. If any significant change is made, you will be notified via email or through a notice on the platform.

Even After Changes s5games Continued use of the platform after an update constitutes acceptance of the revised policy. Check the "Last Updated" date to see whether any changes have been made.