S5games Terms & Conditions — Clear and Transparent

s5games You must be at least 18 years old to use this platform. This isn't just a rule — it reflects our commitment to responsibility. We strictly keep minors away from the platform.

All information provided at registration must be truthful, accurate, and up to date. Accounts created with false information may be suspended or cancelled at any time s5gamesand the account balance may be forfeited in such cases.

• Users must operate their account in a personal capacity and not on behalf of any third party.
• Residents of countries where online gaming is prohibited are not eligible to register.
• Company employees and their immediate family members are not eligible to participate in bonus programs.

Each individual s5gamesOnly one account per person is permitted. If duplicate accounts are detected, all associated accounts will be permanently closed and all bonuses forfeited.

You are solely responsible for keeping your account password and login credentials confidential. If you share your password or allow anyone else to access your account, you will be held responsible for all activity carried out under it. If you suspect any unauthorized access, contact support immediately.

• A clear copy of your National ID or passport must be submitted for KYC verification.
• A maintenance fee may apply to inactive accounts with no activity for 12 months.
• Your account name cannot be changed later — make sure you enter the correct name at registration.
• Enabling two-factor authentication (2FA) on your account is strongly recommended.

Once a bet is confirmed, it generally cannot be changed or cancelled — however, s5gamesA cash-out option may be available on selected bets. Please review all terms and odds carefully before placing your bet.

If a match or event is cancelled, postponed, or ends before the scheduled time s5games will determine bet outcomes according to its own rules. These decisions are final.

• S5games reserves the right to void any bet placed at incorrect odds due to a technical error.
• Maximum payout limits for Sports Betting vary by category — check your bet slip for details.
• S5games is not responsible for incomplete bets caused by loss of internet connection during Live Betting.
• Arbitrage betting — placing multiple related bets on the same event to gain an unfair advantage — is strictly prohibited.

s5gamescurrently supports transactions via bKash, Nagad, Rocket, and bank transfer. Deposits are credited to your account within seconds. Withdrawals to a KYC-verified account take up to five minutes.

Try to use the same payment method for both deposits and withdrawals. We comply with anti-money laundering regulations — additional documentation may be requested for large withdrawals.

• Minimum Deposit: ৳300 | Minimum Withdrawal: ৳500
• Deposits from third-party accounts will not be accepted.
• S5games is not responsible for failed transactions — please contact your payment provider directly.
• Any attempt to initiate a chargeback or reversal will result in account suspension.

s5gamesBonuses and promotions at s5games are open to all — but each offer comes with specific conditions that must be met. By accepting a bonus, you automatically agree to these terms.

Welcome bonuses typically require 5x to 10x wagering. This means a BDT 500 bonus requires between BDT 2,500 and BDT 5,000 in bets before it can be withdrawn. Bonuses are generally valid for 30 days.

• Each bonus offer is limited to one per person, household, address, or IP address.
• Bonus balance cannot be transferred to another user's account.
• Additional wagering requirements may apply before winnings from free bets can be withdrawn.
• S5games reserves the right to modify or cancel any promotion at any time.

s5games We are committed to maintaining a clean and fair environment. Disrespectful or threatening behavior toward other users or staff will result in immediate action.

• Placing bets using bots, automated software, or algorithms is strictly prohibited.
• Attempting to exploit system vulnerabilities for unfair advantage may result in legal action.
• Betting using match-fixing arrangements or insider information is strictly prohibited and subject to penalties.
• Please communicate respectfully with our support team — abusive behavior may result in your chat access or account being temporarily suspended.

s5games s5games reserves the right to temporarily or permanently close any account where a breach of these terms has been established. Accounts may be frozen while an investigation is ongoing.

Users may voluntarily close their account at any time by contacting support. Please withdraw any available balance before closing your account.

• Any evidence of fraud or cheating will result in permanent account closure and legal action.
• Any valid balance in a closed account is typically refunded within 30 days.
• Once self-exclusion is activated, the account cannot be reactivated before the designated period has ended.

s5games We always aim to provide uninterrupted service; however, we cannot accept full liability for technical issues, server downtime, or third-party service failures. In such cases, compensation is limited to the value of the bet involved.

• S5games is not liable if a live bet is not confirmed due to a loss of internet connection.
• S5games is not liable for delays or failures caused by third-party payment providers.
• Maximum liability for any platform-related data loss is limited to net deposits made within the past 30 days.

If you have a complaint about a bet outcome or transaction, contact the support team first. Most issues are resolved within 24 hours. If support is unable to resolve it, the matter will be escalated to the compliance department.

s5gamesDecisions made by s5games are considered final; however, you may always appeal to the relevant licensing authority.

• Complaints must be submitted within 30 days of the incident.
• When filing a complaint, please include the transaction ID, screenshots, and date.
• Email: support@s5games.biz

s5games may update these Terms & Conditions at any time. Users will be notified of significant changes via email or an in-platform notice. Continued use of the platform after any such changes constitutes acceptance of the updated Terms.

Check this page from time to time — the "Last Updated" date will tell you whether any terms have changed.